We want you to be 100% happy with your purchase. We have a “no questions asked” return policy on unused, regularly-priced merchandise.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. When applicable, it must also be in the original packaging.
If you received free shipping on your order, you must return the product at your expense. If you paid for shipping at time of purchase, and the return was due to our error, we will cover the cost of return shipping.
Consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Please contact us here before sending back your return. Before agreeing to accept your return, we require a receipt or proof-of-purchase from our store, The Writing Thing Press. We can’t accept returns of our products bought from retailers or third-party sellers.
When we agree to have you send back the product, we will give you a shipping address.
Condition of the return
There are certain situations where a refund cannot be granted:
- Books with obvious signs of use
- Any item not in its original condition, damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
We can’t offer partial refunds. If the item is not in its original condition, it can’t be refunded.
Only regular priced items may be refunded. Sale items cannot be refunded.
Regular priced items
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (determined by your method of payment).
Late or missing refunds
If your refund hasn’t posted, first check your bank account or credit card statement again. It may take some time before your refund appears.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us here.
We can only issue a return to the purchaser of the item (who has proof-of-purchase). If you received the item as a gift, contact the person who gave it to you. They can initiate the return.
Contact us here for questions related to refunds and returns.